NOT IMPRESSED

[jsteffens]

Hozit, I have a G6 gti. The car was stock, and no one worked on it before. I went to FRC Midrand to fit a downpipe. I bought the downpipe from FRC and they fitted it. 1 month later and I am fitting a K04 turbo. The guy who is fitting the turbo phoned me and said that the bottom 2 bolts that holds the downpipe to the turbo is stripped. Also, I could loosen my sensors with my hands!!!. It cost me R600 to get someone to remove the stripped bolts. He said that the bolts were over tightened. He spend 60 min trying to remove the 2 bolts.............

Not impressed FRC !!!!!!!!!!!!!!!!!!!

[tfsi]

Hozit, I have a G6 gti. The car was stock, and no one worked on it before. I went to FRC Midrand to fit a downpipe. I bought the downpipe from FRC and they fitted it. 1 month later and I am fitting a K04 turbo. The guy who is fitting the turbo phoned me and said that the bottom 2 bolts that holds the downpipe to the turbo is stripped. Also, I could loosen my sensors with my hands!!!. It cost me R600 to get someone to remove the stripped bolts. He said that the bolts were over tightened. He spend 60 min trying to remove the 2 bolts.............

Not impressed FRC !!!!!!!!!!!!!!!!!!!

so what did FRC say when you told them about this?

[jsteffens]

Could not ge hold of them, left massage on Mohammed's phone

[kabir]

Not impressive at all, thanks for the heads up dude. Its always disappointing when hard earned money is spent and u don't get quality. which is way in my opinion I'd encourage people to get there facts str8 first and if they seriously feel that they been ripped of then they should let it be known so that the next guy doesn't part from his hard earned cash to someone who just good to you when they want the business. This way businesses knows the consequences if they mess up. Having said that the consumer also shidnt just put up stories without first trying to sort out with guys they've giving their business to.

[FRC 400GTI]

Hi,
Firstly let me begin by apologising to our client.
Sir,i have just gone through my voicemail messages and sorry,but there is no mention of an issue of what you have posted.
Did you try our office number as well?
Secondly,we have sold a many number of Downpipes-and most of them were fitted in front of the clients.
We do not use any air/electrical equipment for tightening the Downpipe Bolts.
I have trained my technician in always first hand screwing ANY bolt or nut.
I would therefore like to apologise if the abovementioned has resulted in your damage.
I am also sorry that we could not have sorted this matter out before you had spent so much of your money.
We are in no ways perfect,and are humans-mistakes do happen-and the customer is always right.
But,once again-we do take care and pride in our work.We have also removed Downpipes from clients cars,that had to fit their O.E systems back on.So far all came out without a problem
Then,we also removed DP from clients who had them fitted elsewhere-some had stripped studs.
What i am proving here is that these studs and nuts are prone to defect.
As for the Lambda sensors-They are hand tightened.
If you wish,you may contact me-hopefully you get through to me-or else leave me a pm with your number and we can discuss further.

Kind Regards
Mohammed

[FRC 400GTI]

Not impressive at all, thanks for the heads up dude. Its always disappointing when hard earned money is spent and u don't get quality. which is way in my opinion I'd encourage people to get there facts str8 first and if they seriously feel that they been ripped of then they should let it be known so that the next guy doesn't part from his hard earned cash to someone who just good to you when they want the business. This way businesses knows the consequences if they mess up. Having said that the consumer also shidnt just put up stories without first trying to sort out with guys they've giving their business to.

@kabir-I gather from your post that you do not know how i opereate and do business!
I am always open to criticism and i am always willing to assist-NOT only if its business coming my way.
I second your comment about the client first trying to sort out the problem with the service provider.
That is a just way of sorting out small issues before them spiralling out of proportion,and it makes the service provider aware of any arising defects in his/her workmanship-Thank you

[jsteffens]

I send you a PM. I do not totally agree with your statments. I have had 3 GTI's and fitted downpipes to all of them. I also removed downpipes from all of them, and never had a stripped nut. The guy who removed the nuts says that he has never seen such stripped and over tighten nuts on a turbo before, and he does work for VW hatfield. Marchant did the fitment of the turbo (he says you know him, he drives black FRC tuned A3. You can give him a call if you do not believe me. I could not leave the car like that a bring it to you as I am not based in jhb, that is why I had to spend the money to remove the nuts.

[Red Devil]

Hi jsteffens. From experience, I have found when tightening the bolts on a downpipe it is impossible to mess up the threads and still get the downpipe fully tightened. If this were the case you would have had an exhaust leak which you would have picked up quite soon after your downpipe fitment. The turbo studs shear very easily, had it been stripped and still forced tight, I am reasonably confident that it would have snapped. To get two bolts that are stripped to be fully tightened is even more unlikely.

Additionaly, we have had many issues of damaging threads on removal despite good lubrication and proper care. The heat stresses that these bolts are put through are immense and they can sometimes really seize up. We have, in our business, come to accept this as a norm and therefore keep studs on hand should the eventuality arise.

Please note, I am not defending or excusing what has happened but simply stating my experiences. If I were asked to conclude what has happened I would say frc is more that likely in the clear except for possibly hand tightening the lambda. Mo some copper slip on all studs and nuts on the exhausts, turbo and downpipe will ensure easy removal next time around. Same applies to the lambda. You should also just nip the lambda with a spanner once hand tightened.

[FRC 400GTI]

@RedDevil,thank you for your input.
We do use copper slip on the Lambda and yes
We only hand tighten it
I will however ensure that they are not overtightened.
The client has pm'd me his details.
I will contact him and take it from there.
Thank you all for the valuable input given

[amith11]

Hope it all works out for the client & MO.

I fitted my DP there about 2 years ago & often am in the workship with the mech/tech & have always been impressed with the manner he does things hence the reason that no one other than FRC touches my car.
Knowing Mo & the person he is I am sure that he will sort this out for you jsteffens.